FAQOn this page we would like to clarify frequently asked questions. We try to answer as many questions as possible here, but one or the other question will certainly remain unanswered. In such a case, please contact us and we will answer your question(s).
wearspace is a joint project of the TeamSpace community. The goal is to create a central marketplace for creatives, space companies & more to sell their fan products and merchandise to space fans all over the world.
Depending on the product, all of our items are manufactured in Germany, Spain, Latvia, Great Britain, Canada or the United States (USA).
Sustainability plays a major role for us and is one of our basic principles and criteria for the products we offer. A large part of our textiles are made of organic cotton and our rocket models are made of (comparatively) environmentally friendly PLA. When it comes to packaging, we try to avoid plastic as much as possible and use environmentally friendly alternatives.
Most of our products are also manufactured using the so-called "on-demand" process. A product is only manufactured when it has actually been ordered. In this way, only exactly the number of products that is actually consumed is created.
You can always find an up-to-date list of all countries to which we ship our products here.
From an order value of 65$, shipping to all countries and for all products is free. If you do not reach this order value, the shipping costs are always calculated based on the delivery address and the ordered products.
Usually the shipping costs are between 4$ and 10$. You can calculate the shipping costs for your order individually in the shopping cart before you make your purchase.
In some situations it is possible that your ordered products will be shipped in more than one package. This is mainly due to the fact that our products come from different sellers and manufacturers and are therefore also stored and shipped at different locations. In individual cases, longer delivery times for some of the products can also result in the order being divided into several partial deliveries.
In principle, however, we try to avoid partial deliveries as much as possible in order to act sustainably.
Depending on the destination country and the product, our products are shipped with DHL, UPS, DPD or FedEx. In exceptional cases, other shipping service providers can also be used.
Simple answer: yes. All sent packages are provided with a tracking link and you can track them online.
If your order is divided into several partial deliveries, you will receive a separate tracking link for each of the packages.
Depending on the product and destination country, it usually takes 3-14 working days between the order and its arrival at your home. During periods with a high volume of orders (Christmas, Black Friday, etc.) it may sometimes take longer.
We always try to prepare the sent packages and goods correctly for customs so that there are usually no customs fees. However, depending on the product and destination country, it is quite possible that you will have to pay customs duties.
At wearspace you can pay quickly and securely with all common payment methods. These include PayPal, credit card (Mastercard, VISA, American Express, etc.), Apple & Google Pay, SOFORT Banking, Klarna & more.
Local payment service providers such as Bancontact, iDEAL or eps are also available for customers in other European countries.
We are also trying to expand the range of payment methods.
With some payment methods it is not possible to directly verify receipt of payment. These include SOFORT transfer and eps transfer. As the name suggests, these are transfers between two bank accounts, which usually take at least one working day. If you order at the weekend, the payment will not be completed until the next working day and the order will be executed.
Unfortunately, it is currently not possible to pay with cryptocurrencies. However, we plan to do so in the future.
As soon as you notice damage to an item when unpacking it, please document the fault immediately (images, videos) and send us an email with your order number (WS-XXXX) and the photos taken and, if applicable, a description of the damage firstname.lastname@example.org.
In the next step, we will try to find a replacement product as soon as possible or, alternatively, refund the amount.
After receiving your order, you have 14 days to return one or more items. In this case we ask you to submit a request in our Retourenportal to deliver. Your request will then be checked by us and approved if necessary.
If your return is approved, we will provide you with an address to send your return to. You are responsible for shipping & packaging yourself and bear the full costs for this.